Return and Refund
If you are not satisfied with your order, you have 14 days from your delivery date to return an item for a refund.
We recommend that your return is sent back within 7 days of receipt to ensure the parcel arrives at the original location in time.
To return one or more items from your order, please email us at atelier@francescorusso.fr with your order number and the reference of the item you wish to return. Our team will contact you to provide all details and a shipping label within 2-3 working days.
Items should be returned unworn and undamaged and the original packaging included.
We invite you to try on the shoes on a soft surface, in order to avoid any damage to the sole or other parts of the product. Return not available on items on sale.
Once your return has been received and processed, your refund can take up to 10 business days and will be issued via the original payment method, excluding the delivery cost.
Refund not available on items on sale.
Please note, we do not offer refund of all the costs related to the shipment of your order.
| COUNTRY | PRICE |
| Italy | 10€ |
| France | 20€ |
| UK | 20€ |
| Europe | 20€ |
| Usa | 30€ |
| China | 30€ |
| Rest of the world | 30€ |
