Return and Refund
CONDITIONS
If you are not satisfied with your order, you may return it within 14 days from the date of delivery. We recommend that your return is sent back within 7 days of receipt to ensure the parcel arrives at the original location on time.
Items should be returned in their original condition and have not been worn, used, or altered. Soles of footwear must be in a perfect condition and must not be marked in any way. All packaging and merchandise shipped with your order must be returned.
Items should be returned with the DHL return label provided by the brand.
The return is shipped from the same country in which the item was purchased.
Return not available on items on sale and special orders.
RETURN PROCESS
To return one or more items from your order, please email us at atelier@francescorusso.fr with your order number and the reference of the item you wish to return.
Our team will contact you to provide all instructions and documents within 2-3 working days - this timing may vary accordingly to bank holiday.
Please ensure the return parcel is properly packaged and cannot be damaged during shipping. Also, please ensure you get proof of the return (a receipt) in case you need to contact us about your return.
EXCHANGE
Within the same 14 (fourteen) days from the item(s)’ delivery date customers may request the replacement of item(s) with other models, sizes or colors. If the customer chooses to change models and the price is different, a payment of the difference will be requested or a voucher will be issued for the same difference.
Returned item(s) must be shipped within 3 months from the exchange request. Once the returned item has been received and processed, we will proceed with the shipment of the exchange item.
REFUND
Once your return has been received and processed, your refund can take up to 10 business days and will be issued via the original payment method, excluding the delivery cost. For security reasons, we cannot issue a refund to a different payment method and/or credit card.
Refund not available on items on sale.
Please note, we do not offer refund of all the costs related to the shipment of your order.
| COUNTRY | PRICE |
| Italy | 10€ |
| France | 20€ |
| UK | 20€ |
| Europe | 20€ |
| Usa | 30€ |
| China |
|
| Rest of the world |
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