Return and Refund Policy

RETURN AND REFUND

CONDITIONS

If you are not satisfied with your order, you may return it within 14 days from the date of delivery. We recommend that your return is sent back within 7 days of receipt to ensure the parcel arrives at the original location on time.

Items should be returned in their original condition and have not been worn, used, or altered. Soles of footwear must be in a perfect condition and must not be marked in any way. All packaging and merchandise shipped with your order must be returned.

Items should be returned with the DHL return label provided by the brand.

The return is shipped from the same country in which the item was purchased.

Return not available on items on sale.

OUR RETURN POLICY

You have 14 days from your delivery date to return an item for a refund.
We recommend that your return is sent back within 7 days of receipt to ensure the parcel arrives at the original location in time.
Items should be returned unworn and undamaged and the original packaging included.

RECEIVING YOUR REFUND

Once your return has been received and processed, your refund can take up to 10 business days and will be issued via the original payment method, excluding the delivery cost.

Please note, we do not offer refunds for the shipping cost of your order.

Refund not available on items on sale.

PRIVACY NOTE

Please have a look at our privacy policy on our ecommerce website www.francescorusso.fr