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SHIPPING & RETURNS

TERRITORIES

Orders are shipped worldwide with DHL from Italy.

PROCESSING

Orders are fulfilled in 10-15 working days from Monday to Friday, excluding weekends and Italian bank holidays.
As soon as your order is shipped you will receive a confirmation e-mail with the tracking number.

The customer is responsible for all data provided to the order confirmation.

Orders can only be canceled before they are processed and leave our facility. Commission costs will be deducted from the refund.

SHIPPING COST

The shipping price depends on the country you are shipping your order to.
The fee is indicated and calculated directly in the shopping bag.
The shipping fee does not change when you buy more than 1 article.

TAXES AND DUTIES

Our warehouse is located in Italy.
Taxes and duties are not included in the shipping fee for all orders extra EU - we ship allorders on a DAP (Delivery at Payment) basis, which means that all relevant import taxes and duties will be not included in the product price. 
Payment of any duty and import tax is the responsibility of the recipient which is collected at the time of delivery. These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the costs is by contacting your local carrier/customs office.
We take no responsibility for any costs and/or taxes and/or delays due to customs.

If the recipient refuses delivery of their order for any reason your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund.

For more information, please visit SHIPPING and RETURN